Terms & Conditions

General Information

 

Dundun Dumpling is a frozen dumpling delivery service operating in Malaysia. (A product by La Gourmet Nation Sdn Bhd)

 

By using our services, you agree to comply with these Terms and Conditions.

 

Ordering and Delivery

 

Orders can be placed through our website or through our customer service hotline.

 

Minimum order requirement:

 

- For Kuala Lumpur and Selangor areas: no min order

- For other Peninsular areas in Malaysia: no min order

 

Delivery fees:

 

- Kuala Lumpur and Selangor areas: RM35

- Johor Bahru areas: RM10

- Other Peninsular areas in Malaysia: RM35

 

Delivery timeframes:

 

- Orders will be processed within 24 hours of placement.

- Delivery are between 3 - 7 working days depending on locations.

- Deliveries may be delayed due to unforeseen circumstances.

 

Delivery personnel will contact customers prior to the delivery to ensure availability.

 

Delivery personnel will make reasonable efforts to deliver the order to the specified delivery address. If there is no one available at the address, an attempted delivery note will be left.

 

Deliveries will only be made within the designated delivery areas in Malaysia.

 

Customers are responsible for providing accurate delivery details, including the correct delivery address and contact information. Dundun Dumpling will not be held responsible for any issues arising from incorrect information provided by the customer.

 

In the event of incomplete or incorrect orders delivered, customers are required to notify Dundun Dumpling within 24 hours of delivery. Dundun Dumpling will review the complaint and take appropriate action.

 

Payment

 

Dundun Dumpling accepts various payment methods, including online banking, credit/debit cards, and e-wallets.

 

Payment must be made in full upon placing an order.

 

Refunds and Returns

 

Refunds or returns will be considered for orders that are damaged, incomplete, or contain incorrect items.

 

Customers must notify Dundun Dumpling of any issues with the order within 24 hours of delivery.

 

Dundun Dumpling reserves the right to request photographic evidence or physical return of the damaged or incorrect items before issuing a refund or replacement.

 

Refunds will be issued within 7 working days, using the same payment method used for the initial transaction.

 

Refunds will only be provided for the value of the products, excluding delivery fees.

 

Product Information and Usage

 

Dundun Dumpling strives to provide accurate product information, including ingredients and allergens. However, customers with allergies or dietary restrictions are responsible for verifying the information before consumption.

 

Customers should follow the cooking instructions provided by Dundun Dumpling to ensure optimal taste and safety.

 

Privacy

 

Dundun Dumpling respects the privacy of its customers and handles personal information in accordance with applicable data protection laws. For more information, please refer to our Privacy Policy.

 

Limitation of Liability

 

Dundun Dumpling will not be held liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of profits, loss of business, or reputational damage.

 

Amendment of Terms and Conditions

 

Dundun Dumpling reserves the right to amend these Terms and Conditions at any time. Customers will be notified of any changes through our website or other suitable means.

 

Please read these Terms and Conditions carefully before using our services. By placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

Our Team

At DunDun Dumpling, our team is the heart and soul of our culinary adventure. Comprising a diverse group of passionate individuals, we come together with a shared love for food, culture, and community.

Uses Only Fresh Ingredients

At DunDun Dumpling, we are passionate about crafting the finest dumplings using only the freshest ingredients. Our commitment to quality starts with hand-picking the choicest produce, locally sourced whenever possible. Every dumpling we create is a testament to our dedication to flavor, authenticity, and health.

Any Inquiries?